PetApp policies
Delete Your Account
Policy version 2026-09-07.1 · Same policy text as the PetApp application
Request deletion from Account > Delete account in PetApp, or open the same account-deletion page in the PetApp web app without installing it. If you cannot sign in, email support@petapp.ca with the subject “Delete my PetApp account” for help.
Make a request
Sign in to the personal account you want to delete. Review its ownership dependencies and confirm deletion. Business mode still refers to your personal sign-in for this action; deleting your account does not delete a business you manage.
If ownership needs to be resolved first, you can record a deletion request while keeping sign-in available. You can cancel that request before deletion starts. Once deletion starts, it cannot be undone.
If you cannot sign in, contact support from the sign-in email when possible so we can arrange an account-ownership check. Do not send your password, authentication codes or identity documents in ordinary email.
Shared pets and businesses
Before closing an account, arrange a transfer or another available disposition for pets and businesses that depend on your ownership. PetApp checks these relationships so a deletion does not silently abandon them or remove another member’s authorized records.
What happens to information
Starting deletion closes account access and removes or anonymizes personal profile information, locations, personal message/comment text, preferences, private assistant sessions, personal listings and Activities. Cleanup removes personally owned uploaded files and login credentials. Anonymous conversation and relationship references may remain so other people’s records continue to work.
Shared pet/business records and any information that must be retained under an applicable legal requirement need separate disposition. PetApp does not delete another owner’s records merely because you created or uploaded them. A private review remains visible as pending until its disposition is resolved.
Timing and your receipt
Save the private receipt code shown by the deletion screen. It lets you check the request after sign-out or on another device without restoring account access. Do not share the code publicly.
Final file cleanup includes a seven-day waiting period for previously authorized uploads. A required ownership or privacy review may take longer. The receipt shows the remaining review and final-file-check date, and confirms when deletion is complete. Narrow cleanup continues to remove late-arriving file copies.